When setting up your client portal on Hubflo, you may come across two domain options: a custom domain and a Hubflo subdomain.

• Choose a Custom Domain if:
  Already have a website and want full control over your branding.

• Stick with a Subdomain if:
  You want to get started fast with a simple, no-cost setup.

What Is a Hubflo subdomain?

A Hubflo subdomain is a free domain that uses Hubflo’s domain structure and is automatically assigned when you create your workspace.

Example:
👉 mycompany.hubflo.com

You can update the Hubflo Subdomain under Settings > General settings/Domain.

What Is a custom domain?

A custom domain is a web address that you own and manage, usually purchased from a domain registrar like GoDaddy, Cloudflare, or Namecheap.

Example:
👉 portal.mycompany.com

What you’ll need before you start

• A registered custom domain (e.g. yourdomain.com)

• An active Hubflo subdomain (e.g. yourcompany.hubflo.com)

• Access to your domain registrar (GoDaddy, Namecheap, etc.)

• Hubflo Plus Plan

Add your custom domain in Hubflo

1. In Hubflo, go to Settings → General Settings/Domain

2. Click Edit domain

3. Enter your custom domain (e.g. portal.yourdomain.com) in the Custom domain field and click Next

Add DNS record in your domain provider

1. Go to your domain provider (e.g. GoDaddy, Namecheap)

2. Add the following DNS record to your domain registrar to complete the setup:

👉 Your DNS settings should look like this:

• Host / Name: portal (or client, app, space depending on your preferred subdomain)

• Value / Target: portal.hubflo.com

⚠️ Important:
Do not change the Value / Target— it must be portal.hubflo.com.

Once added, return to this screen and click Validate

You can revisit this page at any time to check your domain’s connection status.

🕒 Note:

• Most updates go live in 10–15 minutes

• In some cases, DNS propagation can take up to 24 hours

Need help with your Domain Provider?

Check out step-by-step guides for:

• Namecheap

• Cloudflare

• GoDaddy

• Ionos

• OVH

Troubleshooting

My CNAME record is correct, but the domain still isn't working

Try refreshing the connection:

1. Go to Settings → General Settings/Domain

2. Click Cancel request, then click Save

3. Re-add your domain and click Validate

This restarts the domain verification process and helps if the CNAME was previously incorrect.
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⏱️ Changes typically apply in 15 minutes, but DNS updates can take longer.

My CNAME isn’t working after 48 hours

Double-check the following:

• You’ve added a CNAME record, not an A record

• The Name/Host is set correctly (e.g. portal)

• The Target/Value is exactly: portal.hubflo.com

💬 Still having trouble?
Send [email protected] a screenshot of your DNS settings and your domain name — we’ll investigate!

Frequently Asked Questions

What happens if I disconnect my custom domain?
Your portal will no longer work on your custom domain. Clients must use your Hubflo subdomain instead.

Can I switch to a different custom domain?
Yes. But your old domain won’t automatically redirect to the new one.
We recommend using a tool like Redirect.pizza for manual redirection.

Does Hubflo host my domain?
No. You keep managing your domain with your domain provider.
Hubflo hosts your Client Portal and connects to your domain using a CNAME record pointing to portal.hubflo.com.

Will my Hubflo subdomain still work after I add a custom domain?
Yes — both URLs will stay live. There’s no automatic redirect between them, so your clients can access either one.