---
title: "Send SMS notifications via Twilio"
description: "You can send clients real-time SMS notifications from your own Twilio number"
url: https://support.hubflo.com/fr/articles/9979874-send-sms-notifications-via-twilio
collection: "💬 Chat Rooms"
updated: 2026-09-04
language: fr
alternates: [en]
---

# Send SMS notifications via Twilio

You can send clients real-time SMS notifications from your own Twilio number

With Hubflo's Twilio integration, you can send clients real-time SMS notifications from your own **Twilio** number, right from the Messaging app. It’s a great way to make sure your messages are seen, especially if your client hasn’t logged into the portal recently. Messages are also delivered by email, so you're always covered.

## What you’ll need:

-   A [Twilio](https://www.twilio.com/) account (free or paid)
    
-   Your Twilio **Account SID**, **Auth Token**, and **Phone Number**
    
-   A Hubflo PLUS plan
    

1.  To get started, go to your [Twilio Console](https://console.twilio.com/) and copy the following:
    
    1.  **Account SID**
        
    2.  **Auth Token**
        
    3.  **Phone Number**
        
2.  In Hubflo, go to **Settings** ⚙️ **> General / Domain** and paste in your Twilio details:
    
    1.  Twilio Account SID
        
    2.  Twilio Auth Token
        
    3.  Twilio Phone Number
        

![](https://staticfiles.gleap.io/helpcenter/6a4bcc4e8b024171cc9027af/20260709133241_6825.png)

That’s it, you're connected!

**Note:** SMS notifications only work if your client has a valid phone number saved in their profile. You can check and update this under **Client Portal > Clients**.

![](https://staticfiles.gleap.io/helpcenter/6a4bcc4e8b024171cc9027af/20260709133241_4639.png)

## How SMS notifications work

**When does a client get an SMS?**

-   If they **haven’t read your message** in the portal within 10 minutes, they’ll get an SMS.
    
-   If they read it in time, no SMS is sent (to avoid redundancy).
    

**What if I send multiple messages?**

-   Only **one SMS** is sent to notify them of **unread messages** (to prevent spamming).
    

**What’s in the SMS?**

-   A short notification with a **link to the chatroom**.
    
-   If they aren’t logged in, they’ll be asked to sign in to view the message.
    

**Do clients still get email notifications?**  
Yes! Email reminders are sent every **30 minutes** if there are unread messages, regardless of SMS delivery.

**Need help?** Reach out anytime from your Hubflo dashboard or email our Support team at [hello@hubflo.com](mailto:hello@hubflo.com).