When setting up your Client Portal on Hubflo, you'll see the option to use either a custom domain or a Hubflo subdomain. This guide walks you through how to connect your Namecheap domain in a few quick steps.
What you’ll need before you start
A registered Namecheap domain (e.g. yourdomain.com)
An active Hubflo subdomain (e.g. yourcompany.hubflo.com)
Hubflo Plus Plan
Add Your Custom Domain in Hubflo
In Hubflo, go to Settings → General Settings/Domain
Click Edit domain
Enter your custom domain (e.g.
portal.yourdomain.com) in the Custom domain field and click Next
Add a CNAME Record in Namecheap
Go to namecheap.com and click Domain List in the left-hand menu.
Find your domain and click Manage
Click the Advanced DNS tab
Scroll to the Host Records section
Click + Add New Record
Choose the following values:
Type: CNAME Record
Host:
Use
portal,client,www, etc. (based on the subdomain you want, likeportal.yourdomain.com)
Value / Target:
portal.hubflo.com(this must be exact)TTL: Automatic (or choose the lowest option)
📌 Important Notes:
Do not include your full domain in the Host field (e.g., just write
portal, notportal.yourdomain.com)Make sure no other CNAME, A, or URL redirect records exist for the same subdomain—only one record per host is allowed
Click Save All Changes to apply your DNS updates.
Note: Changes take effect immediately in Namecheap, but DNS propagation can take up to 30–60 minutes.