What is conditional logic?
Conditional logic lets you control when questions or form sections appear based on how someone answered earlier in the form. This keeps your forms shorter and more relevant.
For example, if someone selects "Business" as their account type, you can show additional questions about their company. If they select "Personal", those business questions stay hidden.
Before you start
The question that triggers a condition must be one of these types:
Dropdown
Single Choice (Radio Buttons)
Multiple Choice (Checkboxes)
Number
Scale / Rating
The question being shown or hidden can be any type.
Note: Each question can have up to 3 conditions.
How to add conditions
Add your trigger question (must be one of the supported types above)
Add the question you want to show or hide
Click Manage Condition on that second question and set up your condition
Note: If Manage Condition is greyed out, the previous question isn't a supported trigger type.
Important: Values need to match the answer choice exactly as it appears in your trigger question. You can only enter one value per condition.
Adding multiple conditions
To show a question based on more than one answer, click Manage Condition again and add another condition. You can add up to 3 per question.
When multiple conditions are set, they work as OR logic, not AND, so the question appears if any one of them is met.
Add conditions to sections
To show or hide an entire section based on an answer, click Manage Condition on the section itself and set up your condition.
Operators
Operators control how the condition checks the answer.
For dropdown and radio questions:
equal: shows the question when the answer matches exactly
different: shows the question when the answer doesn't match
For select multiple and checkbox questions:
includes: shows the question when the answer contains this value
excludes: shows the question when the answer doesn't contain this value
For Number and Scale / Rating questions:
Is less than
Is greater than
Is less than or equal to
Is greater than or equal to
Example walkthrough
Let's say you want to ask follow-up questions only when someone is interested in Communication or Marketing services.
Question 1: What services are you interested in? (Select Multiple)
Options: Marketing, Communication, Support
Question 2: Please describe your needs or goals (Text field)
Conditions on Question 2:
Condition 1: Show when "What services are you interested in?" includes "Communication"
Condition 2: Show when "What services are you interested in?" includes "Marketing"
Result: Question 2 appears whenever someone selects Communication, Marketing, or both. If they only select Support, Question 2 stays hidden.
