---
title: "Reset or change your password (Clients)"
description: "Learn how to reset or change your client portal password."
url: https://support.hubflo.com/en/articles/11187409-reset-or-change-your-password-clients
collection: "For Clients"
updated: 2026-10-28
language: en
alternates: [fr]
---

# Reset or change your password (Clients)

Learn how to reset or change your client portal password.

There are two ways to update your password depending on your situation.

-   If you're **logged out and can't remember your password**, you can reset it from the sign-in page.
    
-   If you're **already logged in and just want to change it**, you can update it directly from your account settings.
    

## Reset your password from the log in page

1.  Go to your portal's sign-in page and click **Log in**
    
2.  Enter your email address and click **Reset password**
    
3.  Click **Reset password** again to confirm
    
4.  If your email is registered in the portal, you'll receive a password reset email
    
5.  Open the email and click **Reset password**
    
6.  Enter your new password and confirm it
    
7.  Click **Change my password**
    

You're all set! Log in with your new password.

## Update your password from the portal settings

Use this method if you're already logged in.

1.  Click your name in the bottom-left corner of the portal
    
2.  Enter your new password
    
3.  Enter your current password to confirm
    
4.  Click **Update**
    

## Didn’t receive the reset email?

1.  **Wait a few minutes, then check your spam or junk folder.** The email comes from hello@hubflo.com.
    
2.  **Make sure you started from your portal’s sign-in page.** Use the link your service provider shared with you (for example, [_yourcompany.hubflo.com_](https://yourcompany.hubflo.com) or their own domain), not the Hubflo admin sign-in page.
    
3.  **Use the email address your invitation was sent to.** The reset email is only sent if the address matches the one your provider registered. If you use more than one email address, try another one.
    
4.  **Request a new link if yours expired.** Reset links expire after 24 hours.
    

**Need more help?** Contact your service provider.