Reset or change your password (Clients)

There are two ways to update your password depending on your situation.

• If you're logged out and can't remember your password, you can reset it from the sign-in page.

• If you're already logged in and just want to change it, you can update it directly from your account settings.

Reset your password from the log in page

1. Go to your portal's sign-in page and click Log in

2. Enter your email address and click Reset password

3. Click Reset password again to confirm

4. If your email is registered in the portal, you'll receive a password reset email

5. Open the email and click Reset password

6. Enter your new password and confirm it

7. Click Change my password

You're all set! Log in with your new password.

Update your password from the portal settings

Use this method if you're already logged in.

1. Click your name in the bottom-left corner of the portal

2. Enter your new password

3. Enter your current password to confirm

4. Click Update

Didn’t receive the reset email?

1. Wait a few minutes, then check your spam or junk folder. The email comes from [email protected].

2. Make sure you started from your portal’s sign-in page. Use the link your service provider shared with you (for example, yourcompany.hubflo.com or their own domain), not the Hubflo admin sign-in page.

3. Use the email address your invitation was sent to. The reset email is only sent if the address matches the one your provider registered. If you use more than one email address, try another one.

4. Request a new link if yours expired. Reset links expire after 24 hours.

Need more help? Contact your service provider.