If you’ve logged in before but are now having trouble accessing your portal, try the following:

Use the Correct Email

Make sure you’re entering the same email address that was used to activate your account. If you’re unsure, contact [email protected].

Reset Your Password

If you’ve forgotten your password, click on “Forgot password?” on the login page to reset it.

Didn’t Receive the Reset Email?

• Check your spam or junk folder.

• If you still don’t see it, reach out to [email protected] for assistance.

Still Can’t Log In?

If you’ve already logged in before and can’t reset your password, contact [email protected] for help.

If this is your first time accessing the portal, keep in mind that you can’t sign up on your own—you need to be invited.

Haven’t Received an Invite?

• Your service provider needs to send you an invitation.

• If you haven’t received one, contact them directly and ask them to invite you.

• Open the email

• Click the link and follow the steps to set up your login credentials.

Using the Mobile App?

• Enter the same email where you received your invite.

• Follow the activation steps from there.